bigbasket joins their friend Zepto in their "grocery apps that hide their fees" club
Noticed the "Handling and other charges" on my bill, which adds one extra step and conscious thought to check what you're being charged for. (Image 1)
bigbasket on Tata Neu is slow to adopt, so it still shows these as separate items on your bill (Image 2)
bigbasket Transparency is how you keep your customers, and this sleight of hand erodes trust.
Noticed the "Handling and other charges" on my bill, which adds one extra step and conscious thought to check what you're being charged for. (Image 1)
bigbasket on Tata Neu is slow to adopt, so it still shows these as separate items on your bill (Image 2)
bigbasket Transparency is how you keep your customers, and this sleight of hand erodes trust.
Originally published on LinkedIn
